Returns & Exchanges

At Ted's Cameras, we want to ensure you have the perfect gear for your creative journey, which is why we offer a straightforward 14-day return policy for change of mind and comprehensive support for warranty claims. All returned items must be in original, resaleable condition with all packaging and accessories included.

Return Process

• 1.
  Initiate Your Return

  Contact our customer service team via email or visit your local Ted's Cameras store with your original tax invoice to begin the return authorization process.

• 2.
  Package Your Gear

  Carefully pack the camera equipment in its original manufacturer box, ensuring all manuals, lens caps, and cables are included to avoid restocking fees.

• 3.
  Ship or Drop Off

  Send your package via a tracked courier service to our central warehouse or hand it over to one of our in-store experts for immediate inspection.

• 4.
  Assessment and Refund

  Once our technicians verify the equipment's condition, your refund or exchange will be processed within 3-5 business days to your original payment method.