Frequently Asked Questions
Everything you need to know about shopping at Ted's Cameras.
What is the standard shipping timeframe for new cameras?
We offer standard shipping within 3-5 business days and express shipping within 1-2 business days for all in-stock camera bodies and lenses.
Do you offer a warranty on refurbished equipment?
Yes, all certified pre-owned and refurbished gear comes with a comprehensive 12-month Ted's Cameras warranty covering parts and labor.
What is your return policy if I am not satisfied?
We provide a 14-day 'Change of Mind' return policy, provided the equipment is in its original, unopened packaging with all seals intact.
Can I trade in my old gear for a discount on a new purchase?
Absolutely. Use our online valuation tool or visit any store for a physical inspection to receive a trade-in credit toward your next upgrade.
Do you provide sensor cleaning services?
Yes, our expert technicians provide professional sensor cleaning and firmware updates for most major DSLR and Mirrorless brands.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and flexible financing options like Afterpay and Zip to help you get the gear you need today.